These are the terms and conditions of booking with Drivenow chauffeur service. The contract between the parties is based on the terms outlined herein. Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by Drivenow chauffeur service. By using Drivenow chauffeur service , you agree to be legally bound by these terms, which shall take effect immediately. Drivenow chauffeur service may change online these Terms & Conditions at any time.
Prices:
Prices are based on known costs at September 2017 and are subject to change without notice. Prices , are per person unless otherwise specified. Prices are subject to change without notice. Once you have booked and you have also prepaid for a tour, price will not change, unless there is a change of taxes by the Greek Government.
Prices do not include:
(Unless stated) Gratuities to tour leader, tour guide, driver, personal items, entrance fee at museums, archaeological sites and wineries, lunches and drinks. Gratuities are at your discretion and are really appreciated if given.
Payment:
Drivenow chauffeur service accept Visa, MasterCard, Maestro, Electron, American Express, and there is no extra fee for processing credit card payments. Full payment by credit card or deposit to bank account is required to make and complete a reservation. Payment will be listed as Drivenow on the credit card statement. No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
Drivers:
Drivers have to work under strict legal and time restrictions and therefore you will be dropped back at convenient stops, depending on the traffic conditions. Our drivers will do their best to drop-offs at your hotel or as near as possible unless stated otherwise. Your tour leader will be happy to assist and advise you.
Guides:
On the various tours lecture in English, unless there is a previous arrangement to lecture and to another language. Guided Tour may be operated in two languages. You can also ask other language, and we will check for available guide.
Smoking:
Smoking is not permitted in the vehicles, but all tours make frequent stops.
Food and Drink:
In the interest of the safety and comfort of all passengers, we ask you not to bring hot food or drinks into the vehicle.
Clothing:
Entrance to churches and monasteries visited in our tours is not allowed to gentlemen and ladies with no proper outfit. Children age 4-12 years: Children under seventeen must be accompanied by an adult. Infant 1-3 years free.
Pick up points:
You should advise our office your hotel that you wish to pick you up and start the tour. We can also pick you up from Heraklion Airport or Port and start the tour from these points. For any other destination please call our help desk.
Lost property:
Whilst every effort is made to return lost property, Drivenow chauffeur service cannot be held responsible for property left on the coach. Property found must be collected from our office. All the other should speak to our Customer Care team.
Personal insurance:
Is not included. Please ask for this from our Customer Care team or our Reservations Department or your Insurance broker.
Luggage:
A small amount of hand luggage is permissible. Luggage is carried at the passengers with own risk and must be collected by the client.
Accident or Loss:
We have no liability for loss, damage , delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees’ negligence, in which case our liability is limited to a maximum of the refund of the tour cost. We do not own or manage , accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof. Baggage is at owner’s risk throughout the tours.